Terms of Service

What this is

Granova gives you access to an expert's knowledge layer — a retrieval system built from that expert's documented content (transcripts, client work, frameworks) that answers questions inside your AI client. It is not a live conversation with the expert. See the disclosure page for how that distinction works.

Not professional advice

Answers are informational and educational. They are not legal, financial, medical, or other licensed professional advice, and they're not a substitute for independent professional judgment. You're responsible for decisions you make based on any answer the service gives you.

Subscriptions and credit billing

Paid access is metered in credits. Each expert sets how many credits a question costs (shown on their page). A monthly subscription includes a bundle of credits that refresh each billing cycle; when those run out, you can purchase additional credit packs. Unused credits from a subscription bundle do not roll over unless stated on the expert's page at purchase time.

Subscriptions renew monthly until cancelled. You can cancel anytime through /account → Manage billing. Cancelling stops future renewals; it does not retroactively refund the current billing period.

Refunds

All charges are final once billed. We do not offer refunds on subscription fees or credit-pack purchases. Every account gets 175 free credits each month (no card required) to evaluate the product before paying. Billing questions: support@granova.ai.

Gap questions

When the knowledge layer cannot answer confidently, you can queue the question for the expert's review. There is no guaranteed response time, no SLA, and no promise that every submitted question will be answered. Answers the expert chooses to add become part of the knowledge base for future subscribers.

Acceptable use

Don't use the service to:

• Resell, share, or sublicense your API key or access
• Scrape or bulk-extract the underlying knowledge base, or attempt to reconstruct it wholesale
• Build a directly competing product from the output
• Do anything illegal, abusive, or that impersonates others

We may suspend or terminate access for violations, non-payment, or abuse, with notice where practical.

No guarantee, and a liability cap

The service is provided “as is.” We don't guarantee any answer is complete, current, or error-free — the product is built to say “I don't know” rather than guess, but it can still be wrong. To the maximum extent permitted by law, our total liability for any claim related to the service is capped at the amount you paid us in the 3 months before the claim, and we're not liable for indirect, incidental, or consequential damages.

Changes to these terms

We may update these terms as the product evolves. Material changes will be reflected on this page with an updated date; continuing to use the service after a change means you accept it.

Contact

Questions or disputes: support@granova.ai.