FAQ
Questions, answered honestly
How Granova works, what it costs, and what happens when an expert hasn't covered your topic. Plan numbers live on Pricing.
- What is Granova, plainly?
- One expert's documented work, queryable inside Cursor, Claude Code, or Codex. You ask a question and get a sourced answer in their approach. If they haven't covered it, you get a clear stop instead of a guess.
- How do I get started?
- Create a free account, then ask Anthony on the site. You can also connect Cursor, Claude Code, or Codex from /connect so the same expert shows up in the AI you already use.
- Which AI tools work with Granova?
- Cursor, Claude Code, and Codex are live. ChatGPT custom connectors aren't live yet. The current list and status for each tool is on /connect.
- How do I find the right expert?
- Browse /experts and search by name or topic. Once you're connected, you can also ask your AI "what experts are on Granova?" for the live roster.
- Is this really them?
- No. You're not in a live chat with the person. Granova is connected to their documented work and answers from that material with sources. If something isn't covered, Granova can send the question to them so they can fill the gap later. That isn't instant, and you won't see a private back-and-forth.
- What if it can't answer?
- Granova says so instead of guessing. The question can be passed to the expert. There's no guaranteed turnaround. When they add a strong answer later, it joins their knowledge for the next person who asks. You aren't charged when Granova can't answer from their work.
- Why not just use ChatGPT?
- ChatGPT averages the internet. Granova answers as one expert, with sources, and tells you when something isn't covered.
- How much does it cost?
- Every account starts free — 175 credits a month, no card. Paid plans are Member $15/month or Pro $30/month for more included usage. One-time credit packs ($25, $50, $100) are on /account after you sign up. Each ask spends credits based on how much of the expert's knowledge is served. Plans are on /pricing.
- What is the knowledge made of?
- One expert's documented work — call notes, briefs, playbooks, transcripts, and written decisions — answered with sources and checked against positions distilled from what they've actually decided.
- Do I get charged when Granova can't answer?
- No. If the expert hasn't covered the topic, you aren't charged. Paid credits are refunded on that path, and free credits aren't spent.
- What if I run out of credits mid-month?
- You can't start a new question without credits. Finish or leave the in-flight one, then add a pack from /account or wait for your monthly allotment to reset.
- Can I cancel anytime?
- Yes. Open /account → Manage billing, or see /help/cancel-and-delete. Cancel anytime and you keep access through the end of the current billing period. Cancelling stops future renewals; charges already billed aren't refunded. We don't refund partial months or unused credits on cancellation.
- What happens to my questions?
- They're logged anonymously against the expert's knowledge to find gaps. That's how the product improves. They're never sold.