Help
Get help
Search the help center below. For anything you can't find, email support@granova.ai or use the forms on this page.
Browse the help center
Getting started
Connecting your AI
Connect Granova to Claude
Connect Granova to claude.ai, Claude Desktop, or Claude mobile. One account-based link covers every expert.
Connect Granova to Cursor
Add Granova to Cursor with one deeplink. Cursor supports remote MCP and auto-discovers OAuth.
Connect Granova to Codex
Codex CLI connects to remote MCP servers directly. One terminal command, no bridge.
OAuth and supported AI clients
Which AI clients work today, how OAuth works, and what 'coming soon' means for the rest.
Troubleshooting connections and answers
Tools not appearing, 401 on refresh, agent won't call tools, or an answer that feels generic. The common cases and the fix for each.
Billing & account
Billing & credits
How credits work, what a question costs, and what happens when you run out mid-month.
Free credits
How the 175 free credits a month work and what happens when your free bundle resets.
Account management
Sign in, manage billing, add credits, and reconnect your AI client from /account.
Cancel a subscription or delete your account
Cancel anytime from the Stripe portal. Request full deletion of your account and query history.
Refund policy
When we refund, when we don't, and how to ask for one. Most billing is self-serve from the Stripe portal.
Looking for the short list of platform questions? See /faq.
Contact support
Billing, connect issues, credits, or anything else. You can also email support@granova.ai directly.
Cancel a subscription
Open the Stripe customer portal from your account — cancel anytime, no retention traps. Access continues through the end of the current billing period.
Open the Stripe portal from your connections →Delete my account & data
Request deletion of your account and associated query history. We confirm by email and complete within 30 days. If you have a paid plan, cancel it in Manage billing first (or ask us in the note).