Billing & account
Free credits
Updated 2026-08-15
Every account gets 175 free credits a month, no card. You only pay if you choose a plan or a pack. The free bundle resets on your billing date.
How free credits spend
Each ask spends credits based on how much of the expert's knowledge is served. Uncovered asks are free. You only pay for answers the expert's work can actually produce.
What a trial key is
Trial keys are retired. Every account already gets 175 free credits a month, no card. That bundle is enough to try Granova.
When the bundle resets
The free bundle resets on your billing date each month. Unused free credits don't roll over. If you run out before the reset, buy a pack from the billing portal or wait.
Abstentions don't spend
If an answer comes back insufficient_context, your free credits aren't spent. You only pay for answers the expert's knowledge can actually produce.
Still stuck? Email support@granova.ai or use the contact form.
Related
Billing & credits
How credits work, what a question costs, and what happens when you run out mid-month.
Account management
Sign in, manage billing, add credits, and reconnect your AI client from /account.
Cancel a subscription or delete your account
Cancel anytime from the Stripe portal. Request full deletion of your account and query history.
Refund policy
When we refund, when we don't, and how to ask for one. Most billing is self-serve from the Stripe portal.