Cancel a subscription or delete your account

Two separate actions. Cancel stops future renewals and keeps your access through the end of the billing period. Delete removes your account and query history.

Cancel a subscription

Open /account → Manage billing. The Stripe customer portal handles cancel, card updates, and invoices. Cancelling stops future renewals; charges already billed aren't refunded. All charges are final once billed. We do not offer refunds on subscription fees or credit-pack purchases.

Access continues through the end of the current billing period. No proration, no retention traps.

Delete your account and data

Use the deletion form on /help or /account. We confirm by email and complete the deletion within 30 days. If you have a paid plan, cancel it in Manage billing first, or tell us in the note.

Deletion removes your account, your query history, and your API key. It does not remove the expert's knowledge layer, which belongs to the expert.

Before you delete

If you only want to stop paying, cancel instead. You keep your free monthly credits and can come back any time. Delete is permanent.