Refund policy

All charges are final once billed. We do not offer refunds on subscription fees or credit-pack purchases. Cancel anytime to stop future renewals. Cancelling stops future renewals; charges already billed aren't refunded. We don't refund partial months or unused credits on cancellation.

Self-serve first

Most billing questions are self-serve. Open /account → Manage billing to cancel, update your card, view invoices, or buy a pack. The Stripe customer portal handles all of it.

When we refund

We refund credits debited for a question that returned insufficient_context. The refund is automatic on the paid path. Free credits aren't spent on abstentions in the first place.

When we don't

Subscription fees and credit-pack purchases are final once billed. We don't refund partial months or unused credits on cancellation. The free monthly bundle exists so you can evaluate before paying.

Asking anyway

For a genuine dispute, email support@granova.ai from the address on your account. Tell us what happened. We read every message, even when the policy is “no.”